Return Policy

You can return your brand new goods within 30 days for a refund. Refunds are processed based on applicable product and tax charges. Brand new means:

  • All parts must be new, unused, and include original packaging
  • All apparel must be new, unworn, and unwashed

If you would like to make a return, please send an email to sales@tiltscooters.com. Make sure to include the following information.

  1. Order ID
  2. Items you would like to return
  3. Reason for return

Returns will be refunded to the original credit card that was used for your purchase. Please allow 14 to 18 days for us to process the credit to your card. During peak times, processing may take longer than normal. It may take up to two (2) or three (3) billing cycles for your credit to appear on your statement. 

Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded. If we made a mistake and sent you the wrong order, or if you received damaged or problem items, we will refund shipping charges. 

Exchanges are not currently offered through www.tiltscooters.com.

If you need to exchange an item for size or color, the most efficient method is for you to return the original item explained under our Return policy, and then place a new order. This will guarantee that you get the product you want as quickly as possible.